SHIPPING POLICY

Orders are processed within 1-5 business days from Monday-Friday 9 am to 5 pm EST. Standard Free Shipping can take 7-20 business days to arrive after pickup by courier once your order is processed. There are multiple different Shipping Carriers used (For example: USPS, DHL, UPS, FedEx, etc.).

If there is a problem with your order, please email candiedpleasures.com@gmail.com before your order is processed in order for changes to be accepted.

In case, an order is returned by the courier due to non-payment of duty, delayed payment, or if you cancel an order after it has been processed/shipped; you (the customer) will be responsible for bearing any charges of shipment back to our warehouse plus an additional $10 restocking fee.

Please ensure that you are shipping to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received from the carrier.

COVID-19 Prevention/Response:

All deliveries are happening as usual. Our fulfillment partners and courier partners are taking extra precautions by maintaining a clean, healthy and safe environment. All packages are wiped with disinfectants and all handlers are equipped with masks and gloves.

At this time, we are accepting orders from the United States as well as international residents.

Under special circumstances such as holidays, weather, natural disasters, pandemics, and strikes, delivery times cannot be guaranteed.

Be advised in case of shipping delays caused by viral prevention measures, such as countries closing their borders or not accepting international shipments, we will not issue refunds or be held liable in such cases. Our sole priority is to get the package to you.

Please check back with us periodically for any updates regarding our shipping policies.