Updated November 10th, 2021.

All sales are final and neither cancellations nor product changes are guaranteed unless confirmed by our staff. Once your tracking number is confirmed and the order has been processed, no cancellations or changes are possible including shipping address or changes related to different variants. For issues related to changes and cancellations, please email candiedpleasures.com@gmail.com within 24 hours of your order being placed. We can also be reached via phone at 1-954-287-7787 for the fastest changes/cancellations.

Due to a shortage of staff because of COVID-19, we have limited customer service and thus you may experience a longer than usual response time. Therefore we cannot guarantee changes to your order., so we recommend that you provide all accurate information before you place your order.

Delivered/Undeliverable/Incorrect Address Orders:

It is solely the customer's responsibility to provide us with 100% accurate delivery information when the order is placed. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once delivery confirmation is received from the courier. Please take care in providing your shipping information, apartment number, whom the package is addressed to (Occupant of the address), and complete delivery address at the time your order is placed. What you provide is exactly how your shipping label will be printed. Packages delivered to the wrong address, marked as undeliverable/disposed, addressee unknown, incomplete address, or, returned to sender will not result in a replacement or a refund.

Return/Change of Mind:

All sales are final thus returning item/s due to a change of mind is not possible. We do not accept returns or exchanges due to the nature of our products.

Shipping Taxes/Fees:

Customers are responsible for all duties/taxes imposed by the destination country the package is being shipped to. It's the customer's responsibility to ensure that the items they are ordering aren't prohibited or illegal in their home country. If products are seized by the destination country customs due to being illegal or not permitted under their local laws, no refunds will be issued.

If there is a problem with your order, please email candiedpleasures.com@gmail.com for help with your orders.

Replacement Policy

In case there is a legitimate product defect within 15 days of you receiving your order. Take the opportunity of our free replacement policy.

If your purchase is still within the 15 days period and has a legitimate defect then please feel free to email candiedpleasures.com@gmail.com with video proof and photos of your claim. Please ensure you read the instructions for your item/s.

The final decision if a product will be replaced free of cost will lie solely with candiedpleasures.company.site and we reserve the right to refuse your claim.

Disclaimer:

Every individual's user experience and how they rate the functions and utility of the products offered by Candied Pleasures can differ and it only reflects the respective user's personal opinion. Candied Pleasures does not guarantee 100% Satisfaction when it comes to user experience, candiedpleasures.company.site only guarantees a safe, secure, and discrete shopping experience.